Data Deletion Instructions

Your Privacy Rights

At Naga Perks by Giya, we respect your right to privacy and data control. You have the right to request deletion of your personal data at any time. This page explains how to submit a data deletion request and what to expect.

How to Request Data Deletion

Option 1: Delete Account from App Settings

If you have access to your Naga Perks account, you can delete your account directly:

Log in to your Naga Perks account
Go to Settings or Profile
Scroll down to Account Management
Click on "Delete Account"
Confirm your decision when prompted

⚠️ This action is permanent and cannot be undone. All your points, rewards, and transaction history will be deleted.

Option 2: Contact Us Directly

If you cannot access your account or prefer to contact us directly, you can submit a data deletion request:

Via Email:

Send your deletion request to: teamocsph@gmail.com

Via Phone:

Call us at: 0919 863 3539

Via Mail:

Online Creative Solutions
Unit 1, J666+8J6 Lendes Inn
Almeda Hwy, Naga City
4400 Camarines Sur, Philippines

Required Information

Please include the following in your deletion request:

Your full name
Email address associated with your account
Phone number (if applicable)
Facebook/Google account email (if you signed up via social login)
Subject line: "Data Deletion Request"

What Data Will Be Deleted

When you request data deletion, the following information will be permanently removed from our systems:

Account Information: Name, email, phone number, profile picture, password
Transaction History: Points earned, rewards redeemed, deals purchased, receipts
User-Generated Content: Reviews, ratings, comments, photos
Location Data: Saved addresses, location history, check-ins
Activity Data: App usage, browsing history, search queries
Social Media Links: Facebook/Google account connections
Communication Records: Support tickets, messages, notifications

Data Retention Exceptions

Some data may be retained for legal or legitimate business purposes, including:

Legal Compliance: Transaction records required by law (retained for 7 years)
Fraud Prevention: Data necessary to prevent fraud or abuse
Pending Disputes: Information related to ongoing legal matters or disputes
Aggregated Data: Anonymized, aggregated analytics data that cannot identify you
Business Records: Financial records for accounting and tax purposes

We will only retain the minimum necessary data for these purposes and will delete it once the retention period expires.

Timeline and Process

Request Received

We acknowledge your deletion request within 48 hours via email.

Identity Verification

We may ask for additional information to verify your identity and protect your account security.

Data Deletion

Your data is permanently deleted from our active systems within 30 days of verification.

Confirmation

You receive a final confirmation email once the deletion process is complete.

Facebook Login Data Deletion

If you signed up for Naga Perks using Facebook Login, you can also manage your data through Facebook:

Go to your Facebook Settings & Privacy
Click on Settings
Navigate to Apps and Websites
Find Naga Perks by Giya in the list
Click Remove to revoke app access

Note: Removing the app from Facebook only revokes access permissions. To delete your Naga Perks account data, you still need to submit a deletion request through the methods above.

Questions or Concerns?

If you have questions about data deletion or need assistance, please don't hesitate to contact our privacy team:

Online Creative Solutions - Privacy Team

Address: Unit 1, J666+8J6 Lendes Inn, Almeda Hwy, Naga City, 4400 Camarines Sur

Phone: 0919 863 3539

Email: teamocsph@gmail.com

Website: https://onlinecreativesolutions.com